About This Course
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
Training Objectives
- Grasp the principles of quality management and organizational excellence.
- Lead process improvement initiatives across various sectors.
- Foster customer/supplier relationships for quality outcomes.
- Support strategic planning and deployment.
- Implement effective measurement systems for improvement.
- Apply leadership techniques to motivate teams.
- Overcome organizational challenges through change management.
- Build high-performing teams to achieve goals.
- Prepare for CMQ/OE certification exams (ASQ, IASSC, CSSC) by demonstrating knowledge and competence.
Training Delivery
➢ Duration: 12 days in 3 months
1. Certified Manager of Quality/Organizational Excellence BoK: 10 days
2. Project Coach: 1 days
3. ASQ Examination Guideline and Practice - 1
➢ Study materials include:
- LSSI LEARN Document (Bilingual Materials and Training in Vietnamese)
- ASQ Handbook
- ASQ Exam Questions
- Additional reference materials
➢ Training methodology
Our training methodology brings diversity, modernity, and flexibility, enabling learners to absorb knowledge with enthusiasm, comfort, and proactivity.
We employ both the application of knowledge and experience to real-world situations and a deep exploration of the essence of the subject matter to help learners gain a profound understanding. Here are some teaching methods we utilize
- 50% theory and 50% hands-on practice
- Exchange and discussion (Brainstorming)
- Teamwork (3-5 People/Group)
- Case studies
- Project Presentations
- Gamification
Requirements
- Prerequisite: CMQ/OE participants must have 5 years of on-the job experience in one or more of the areas of the CMQ/OE BoK. A minimum of three years of this experience must be in a decision-making position, defined as the authority to define, execute, or control projects/processes and to be responsible for the outcome.
Target audiences
- Leadership team members (leaders, managers, directors)
- Quality professionals and managers
- Individuals involved in process improvement and strategic planning roles.
- Quality assurance professionals and auditors aiming to expand their expertise.
- Leaders and decision-makers looking to develop effective leadership techniques
- All individuals interested in exploring, learning, and researching organizational excellence
