Define

One of the primary tasks in Six Sigma project implementation is defining the appropriate project management metrics. Project metrics help...

Critical to Safety requirements are based on the safety concerns of customers. These might include industry safety standards and workplace...

Critical to Cost requirements relate to a customer’s needs around the cost of your product. Remember that ‘cost’ to the...

Critical to-delivery requirements revolve around delivering a product successfully to a customer. When a customer makes an order, there are...

Quality is a tricky, slippery word that changes definition depending on its context. You’ll hear very different answers if you...

Team Dynamics, Mechanics & Communications is divided into what teams do (meetings, process) and how they do it (decision making)....

Team conflict isn’t always bad, in and of itself. That’s because, at its heart, conflict is caused by disagreement. If...

What are Customers? Customer identification is a crucial step of Voice Of Customer (VOC) process. A customer is a person...

The Nominal Group Technique is a kind of group-based brainstorming that significantly enables participation from all members resulting in more...

Multivoting is a technique that allows a team to vote on a long list of ideas into a manageable number...