Define

Cost of Poor Quality (COPQ) is the cost associated with producing poor-quality products or services for the customer. In other...

In Six Sigma projects, we use financial measures to analyze the wider effects of our efforts. Looking at the number...

Critical to Quality Tree (CTQ Tree) is a method to define customer needs into specific, measurable, and actionable performance requirements....

What is a SIPOC? A SIPOC is a high-level process mapping tool that helps visualize a process and its influences. In other...

Affinity Diagrams are used to reduce larger processes to a few key steps. Possibly invented by Jiro Kawakita and thus...

Quality Function Deployment (QFD) and House of Quality (HOQ) are structured approaches for defining customer requirements and translating design specifications...

The project charter is a set of documents that provide purpose and motivation for the project, serves as a working document...

Project tracking tools are important because Six Sigma is based on projects. Find a problem, define it, measure it, analyze...

A Work Breakdown Structure (WBS) is a hierarchical representation or decomposition of the work required to complete a project. It...

Key Performance Indicators (KPIs), Key Behavior Indicators (KBIs), and Objectives and Key Results (OKRs) are all frameworks used in business...